🔒 Privacy Policy

Last Updated: December 13, 2025

Welcome to Luvia (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application.

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the App.

1. Information We Collect

We collect information to provide you with a personalized AI companion experience and to improve our services.

A. Information You Provide to Us

  • Account Data: If you register, we may collect your email address, username, password, and age verification to ensure you are 18+.
  • Chat Data & Interactions: The core functionality of the App involves chatting with AI characters. We collect and process the text messages, prompts, and preferences you input to generate relevant AI responses.
  • User Content: Any photos or media you voluntarily upload to the App.

B. Information Collected Automatically

  • Usage Data: We track how you use the App, including session duration, preferred characters, features used, and interaction patterns.
  • Device Information: We collect data about your mobile device, such as device model, operating system version, unique device identifiers, and IP address.
  • Transaction Data: If you purchase a subscription, we receive confirmation of the payment from the App Store or Google Play Store. We do not store your credit card or banking information directly.

2. How We Use Your Information

  • To Provide the Service: To generate AI responses, create images, and maintain your conversation history with virtual characters.
  • To Personalize the Experience: To remember your preferences, name, and past conversations to make the AI feel more realistic.
  • To Improve the App: We analyze usage data to fix bugs, optimize performance, and develop new features.
  • To Enforce Terms: To detect and prevent fraud, abuse, or violations of our Terms of Use.

3. AI and Data Processing

⚠️ Critical Information: Luvia is powered by advanced Artificial Intelligence technologies.

  • Third-Party AI Providers: To generate text and images, your input (text prompts) is sent to third-party AI service providers (such as OpenAI, Google, or others). These providers process data to generate the response.
  • No Human Review: Your private chats with the AI are not monitored by humans in real-time. However, automated systems may flag content that violates safety policies.

4. Sharing of Your Information

We do not sell your personal data to third parties. We only share information in the following situations:

  • Service Providers: We share data with trusted third-party services that help us operate the app (e.g., Firebase for database/analytics, RevenueCat for subscriptions, AI API providers).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Retention

We retain your personal information and chat history only for as long as is necessary for the purposes set out in this Privacy Policy. You can delete your chat history or your entire account at any time within the App settings.

6. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal information. However, please be aware that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Children's Privacy (Strict 18+)

🔞 Luvia is strictly for users aged 18 and older. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers immediately.

8. Your Data Protection Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

  • The right to access: You can request copies of your personal data.
  • The right to deletion: You can request that we delete your personal data (e.g., "Delete My Account" option in settings).
  • The right to rectification: You can request that we correct any information you believe is inaccurate.

To exercise these rights, please contact us at the email provided below.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

luvia.ai@zohomail.eu